TSB Day & Night - FAQs

We've provided answers to some of the most frequently asked questions about TSBDaN. If you can't find the answer here, please give us a call at (860) 283-1874 or email us.

How does TSBDaN Online Banking operate?
All you need is a PC with Internet access and any Thomaston Savings Bank deposit account (checking, savings, money market, CD or IRA). you may enroll for Internet Banking on-line on our web site. all of your accounts listed under your social security number will be set for TSBDaN Internet banking. You can be anywhere in the world with Internet access and get your account information.

Get Real-Time Account Balances. This means account balances are generally updated during the day as transactions occur. Account transaction details such as withdrawals, checks cashed and deposits update to your statement history during overnight processing. You can see what checks have cleared, ATM and Debit Card activity, transfer funds among statement accounts, pay bills and more. Checking account history is available for at least 45 days and 1 year for statement savings accounts.

How secure is my account information?
In addition to your own personal Access ID and password, the system includes secure browsers and servers, 128-bit encryption and firewalls.

How private is the information I provide?

You can view information in the privacy of your own home. We've taken security precautions to provide privacy and safety as stated above. You may, from time to time, receive information regarding the Thomaston Savings Bank Online Banking system and our marketing materials.

What transactions can I perform online?
You can transfer funds among statement accounts, make loan payments and pay bills.

How does Bill Pay work?
Bill payment allows you to pay bills from your checking account you may: Perform a one-time payment. Set up recurring payments. Get a bill e-mailed directly to you from a selected list of companies. Have your checking account debited for your bill payment from certain companies. E-Mail money to an individual.

Allow at least 4 business days from the scheduled payment date until your bills due date.

How can I get help?
Use the online help files. Just click the [help] button on the top of each page and you will receive information regarding the area you are in, or type in new subject. E-mail us at tsb@thomastonsavingsbank.com *Use the "Contact Us" link on our website, Or call us at 1-860-283-1874.

*Transmissions through general public e-mail may not be secure. To send or request sensitive account information please use the "Contact Us" link on our website.

How do I sign up for Thomaston Savings Bank Day and Night ( TSBDaN ) Online Banking?

Enroll Now you are just a few clicks away from accessing your accounts on line. (also Please read our "Customer Agreement and Disclosure Statement" and acknowledge acceptance of the terms herein by clicking on the "I accept" button in order to proceed to our TSBDaN application.)

What are the computer requirements?
You can use any PC or Mac with a modem, secure Web browser and Internet provider. We recommend Pentium class processor with a 28k, 33k or 56k speed modem.

What Internet browser can I use?
To ensure proper security, all Internet browsers must use 128-bit security.

Recommended browsers include:
 

PC/Windows

• Netscape Navigator 4.08 or higher or Communicator 4.08 or higher (excluding Netscape 4.5).

• Microsoft Internet Explorer 4.01 or higher.

• America Online (AOL) 4.0 or higher with the native or stand alone Internet Explorer 4.01 or higher.

• AOL 4.0 or higher with stand alone Netscape 4.08 or higher (excluding Netscape 4.5).

Mac

• Netscape Navigator 4.08 or higher or Communicator 4.08 or higher (excluding Netscape 4.5).

• Microsoft Internet Explorer 4.51 or higher.

• America Online (AOL) 4.0 or higher with Internet Explorer 4.51 or higher.

• AOL 4.0 or higher with stand alone Netscape 4.08 or higher (excluding Netscape 4.5).

• To ensure a continued smooth experience with online banking we recommend you update your browser to the most current version. Browser downloads and updates can be obtained at www.microsoft.com or www.netscape.com.