Safeguarding Your Personal and Financial Information

Our Security Center provides valuable information on how we protect you against fraud, how you can protect yourself and what to do if you are a victim of identity theft or fraud.

Thomaston Savings Bank will periodically contact customers through different channels such as email and telephone but will never request our customers provide their electronic banking credentials or account/debit card number on an unsolicited basis. If you receive an email or telephone call requesting that you disclose or verify this information do not respond and contact us immediately.

We monitor our customers’ debit card transactions for possible fraud. In the event our system suspects a transaction may be fraudulent, you may receive a telephone call or letter from us asking you to verify the validity of the transaction. In these situations, we will provide the necessary card and transaction information for you to verify and will not ask you to disclose any further card or account related information. Read more about our Privacy Policy.

If you become aware that you are a victim of identity theft, fraud, or have had any part of your banking relationship with us compromised, such as a lost or stolen account number, checkbook, debit card, or electronic banking credentials:, call us immediately at 860.283.1874 locally or toll-free at 855.344.1874 during normal business hours.

If your VISA® debit card has been lost or stolen after our normal business hours call VISA® directly at 1.800.554.8969.

If you are a victim of identity theft, take the following four steps as soon as possible, and keep a record with the details of your conversations and copies of all correspondence.

1. Place a fraud alert on your credit reports, and reviews your credit reports.

Fraud alerts can help prevent an identity thief from opening any more accounts in your name. Contact the toll-free fraud number of any of the three consumer reporting companies below to place a fraud alert on your credit report. You only need to contact one of the three companies to place an alert. The company you call is required to contact the other two, which will place an alert on their versions of your report, too. If you do not receive a confirmation from a company, you should contact that company directly to place a fraud alert.

  • TransUnion: 1-800-680-7289; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
  • Equifax: 1-800-525-6285; P.O. Box 740241, Atlanta, GA 30374-0241
  • Experian: 1-888-EXPERIAN (397-3742); P.O. Box 9554, Allen, TX 75013

2. Close the accounts that you know, or believe, have been tampered with or opened fraudulently.

Call and speak with someone in the security or fraud department of each company. Follow up in writing, and include copies (NOT originals) of supporting documents. It's important to notify credit card companies and banks in writing. Send your letters by certified mail, return receipt requested, so you can document what the company received and when. Keep a file of your correspondence and enclosures.

3. File a complaint with the Federal Trade Commission.

You can file a complaint with the FTC using this online complaint form; or call the FTC's Identity Theft Hotline toll-free at 1-877-ID-THEFT (438-4338); TTY: 1-866-653-4261; or write Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Be sure to call the hotline to update your complaint if you have any additional information or problems.

4. File a report with your local police or the police in the community where the identity theft took place.

OnlineOnGuard.gov – This collaborative educational resource teaches consumers about staying safe online. The Federal Trade Commission (FTC) manages the website in partnership with 15 other governmental agencies.

Protect Your ID – The National Foundation for Credit Counseling offers this valuable website to educate consumers on how to prevent and manage identity theft.

FDIC.govThe Federal Deposit Insurance Corporation can help you protect yourself from identity theft and fraud.

FTC.gov – Deter. Detect. Defend. ​he Federal Trade Commission offers a comprehensive identity theft resource for consumers and businesses

Online Security
At Thomaston Savings Bank we are serious about providing best-in-class service and solutions to our customers. We are also serious about the security and safety of our customers' online banking experience. Thomaston Savings Bank is proud to provide our customers with a free anti-fraud solution that protects from some of the most sophisticated online criminal attacks.

There is nothing to log into, no new passwords to remember. Detect Safe Browsing (DSB) from Easy Solutions is a free​, very small and fast download that you install on devices you use to access your Thomaston Savings Bank Online Banking. This software runs quietly in the background and provides you the security you need to avoid becoming a victim to online fraud. This hands-off approach allows ​us to protect our customers without changing the customer experience.

In the event that your device does become infected with malware, DSB will notify you of the infection, let you know what processes have been blocked, and allow you to continue to visit ​the protected online banking site to complete your activity.

Detect Safe Browsing is not a replacement for your current virus protection software. It is designed to defeat malware and is a supplement to your current security software.

How to get started:

  • Click below to download the installer.
  • Once downloaded, simply run the installer and allow the software to be placed on your device.
  • You can verify DSB is running by looking for the small Security Shield icon on your task bar.

Using the DSB Manager to navigate to the protected Thomaston Savings Bank website will ensure that you visit the true Thomaston Savings Bank website as you intended, enabling you to avoid malicious attacks on your computer such as:

Phishing: when a fraudster impersonates a trusted source in order to steal your username, password, and account information​​;

Pharming: redirecting you to a fake site where you are unwittingly exposed to fraud; and

Keystroke Logging: a program secretly dropped into your system that records keystrokes to steal passwords.

Protect Yourself. . . Get Your Free Detect Safe Browsing - Download Now:

Windows Download

Mac Download

Click here to view the Detect Safe Browsing FAQs.



Products and services are not warranted to operate uninterrupted or error free. New security threats are constantly evolving and no product or service is designed to provide protection from such threats will be ab​le to insulate network resources from all security threats and vulnerabilities, and are no guarantee against unsolicited emails and undesirable Internet content.