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Top 10 Frequently Asked Questions

What is my routing number?

Your Thomaston Savings Bank routing number is 211174259. You can find this and your account number at the bottom of your checks.

On what holidays are TSB branches closed?

Thomaston Savings Bank is closed on a number of holidays, all of which can be found in our Holiday Schedule.

Does TSB offer overdraft services?

Yes. With Thomaston Savings Bank's overdraft services, you can avoid costly fees and save time. To apply for an overdraft line of credit or to link another deposit account for overdraft protection, please contact us.

Does TSB offer Cash Advance?

Cash advances are available at all Thomaston Savings Bank ATMs. Check with your credit card carrier for applicable fees. An additional ATM surcharge fee of $3 applies when using any non-Thomaston Savings Bank card.

Does TSB sell/accept foreign currency?

As a convenience to our valued customers, Thomaston Savings Bank can provide foreign currency orders upon request in addition to accepting foreign currency for redemption.

If you wish to get a foreign currency order, please keep in mind that:

  • Foreign currency orders are typically available for pick-up in as little as two business days
  • All orders must be picked up at the Thomaston Savings Bank Main Street branch in Thomaston, CT.

How do I report a lost or stolen debit card?

If you believe at any time that your finances may not be secure—i.e. you have become a victim of identity theft, you have lost your card, or you believe your financial information is at risk of being compromised—please contact Thomaston Savings Bank immediately.

Report a Lost or Stolen VISA® Debit Card

Does TSB have a coin counting machine?

Yes. Thomaston Savings Bank provides convenient coin counting machines at a number of locations, free of charge to customers and available to non-customers with just a 5% service fee.

Coin counting machines can be found at the following Thomaston Savings Bank locations near you:

  • Bethlehem
  • Bristol - Middle Street
  • Bristol - Farmington Avenue
  • Harwinton
  • Middlebury
  • Oakville
  • Terryville
  • Thomaston - Main Street
  • Waterbury
  • Watertown
  • Wolcott

Can I use my debit card internationally?

Yes. Thomaston Savings Bank wants to ensure you can make the most out of your time abroad while also keeping your finances safe and secure. Before your trip, make sure to contact us either by phone, secure message, or at a local branch to alert us of upcoming foreign transactions

How do I stop a payment?

Should you need to stop a payment, please contact Thomaston Savings Bank as soon as possible for assistance. And for additional information, refer to our Online Banking resources.

Does TSB support mobile wallet services?

Yes. Just as another way Thomaston Savings Bank aims to improve your financial experience is providing mobile wallet services. Mobile wallet services allow you to pay securely and confidently on the go using your Thomaston Savings Bank VISA® Debit Card with the following services:

  • Apple Pay
  • Android Pay
  • Samsung Pay.

Mobile payment technologies use a combination of sophisticated software and hardware to ensure every purchase you make is protected. 

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