COVID-19 Communication Update

A message from our President & CEO

Amid the pandemic that has gripped our nation and the world, our daily lives are remarkably different than they were just a short time ago. Concern about our personal health, and the health of our family, friends, and neighbors, now commands our daily routine. As New Englanders, we usually look forward to spending more time outdoors at this stage of year, as temperatures rise, daylight becomes more abundant, and the spring sports season nears. Rather, we find ourselves in an indeterminate state of isolation to do our part to reduce the spread of illness.

The health and well-being of our customers, employees, and community is paramount to everything we do. We recently announced that we closed our branch lobbies to walk-in traffic until further notice. Rest assured your trusted bankers are still available by phone or appointment if and when you need them.

To provide immediate relief to those who may be facing financial hardship, we made the following changes, effective March 23, 2020 for all customers, for a temporary period to end no sooner than April 30, 2020:

• Non-Sufficient Funds fees waived for all transactions of $100 and less.

• Unavailable Funds fees waived for all transactions.

• Next-day availability for funds from deposited checks increased from $200 to $500.

• Penalty applicable to Certificate of Deposit accounts waived for early withdrawal amounts up to $25,000.

If you have a loan with us and you are experiencing, or expect to experience soon, financial hardship please contact us so we can discuss options that may help you.

Please visit our website regularly at ThomastonSB.com for valuable information about our commitment to ongoing operation throughout this challenge. Included on our website are resources for the digital banking services we offer that can help you complete more of your banking activity from the comfort of your home or busines s. We will continue to communicate updates as we adapt our business to best serve you.

Thomaston Savings Bank has weathered many difficult economic periods over its history of 146 years. In this time of uncertainty, it is important that you know we operate today from a position of fiscal strength that was built by adhering to safe and sound banking principles for over a century. We are well capitalized and stand ready to support the people and businesses in our community for the duration of this historic period. With the spirit of community that bonds us all, we will persevere together.

Thank you for the trust you continue to place in us. We wish you and your family good health, now and always.

Sincerely,

Stephen L. Lewis