Banks from Connecticut, Massachusetts, New Hampshire and Rhode Island have been honored with the 2019 Banking Choice Awards in the categories of Customer Service, Technology & Tools, Community Contribution, and Overall Quality. They were presented at an awards luncheon as part of the Best Bank Expo at the MGM Springfield.
Thomaston Savings Bank received several regional and statewide awards during the 2019 Banking Choice Awards luncheon on Friday, June 28th, including being named the Best in Connecticut for Overall Quality and Technology & Tools. Additional awards included Best in Western Connecticut area for Customer Service, Technology & Tools, Community Contribution and Overall Quality as well as Best in New Haven Area for Customer Service and Technology & Tools.
It is truly an honor to be recognized by our community as a top performing bank both locally and statewide in a variety of categories, including Overall Quality and Technology & Tools. We are grateful to our customers for selecting us and to our employees, who consistently uphold our values and service standards. – Stephen L. Lewis, President & CEO, Thomaston Savings Bank
The prestigious Banking Choice Awards are presented by American Business Media and Customer Experience Solutions LLC. Unlike typical “popularity contests,” these awards are given based on interviews with hundreds of thousands of banking customers in a double-blind format. No financial institutions are involved in collecting the data, which is then used to create the highly respected Banking Benchmarks. Customer Experience Solutions is the recognized leader in measuring and tracking customer experience for banking institutions.
“There are many different elements to Customer Service and we track them all. These range from basic friendliness and personal touch to proactively identifying problems and solving them for customers,” Bruce A. Paul, president and CEO of Customer Experience Solutions, said.